New Appointment: Baltimore Consulting, appoint Assistant Director of Sales & Customer Experience

We are delighted to announce that our current Senior Manager, Vic Singh, has been promoted to Assistant Director of Sales & Customer Experience.

As Assistant Director of Sales & Customer Experience, Vic will be responsible for driving sales and delivering quality service to our clients and candidates.

Vic has been integral to the business since his appointment as Senior Manager at the tail end of the COVID-19 pandemic in 2020.

Since joining, he has gone from strength to strength, providing unrivalled support and assistance to our Sales Director, Suzanne Rudd, as well as taking the reins of our emerging markets and our well-established education division in order to bring out the very best of our people. As a result of Vic’s successful leadership, our education team has seen a 39.9% growth in weekly gross profit, a 28% growth in overall team billings and 44.8% growth in contractor book.

Baltimore Consulting are the Senior Appointment and niche recruitment experts to the Public & Third Sector, with a passion for making a difference to people’s lives within the community.

Since inception in 2013, we have continued to fulfil hiring requirements and support vulnerable subject areas such as, Mental Health, SEN & Safeguarding Adults and Children across Local Government, NHS and Education.

Working within these vulnerable subject areas means that is vital the level of care we give to our clients and candidates is second-to-none.

We build long lasting relationships on a foundation of trust; honesty is one of our core values and we live by them – we are proud to be different; it’s part of our DNA.

Vic’s new role will develop a culture shift towards business development; whilst, of course we all want to increase our market reach, identify new customers and drive sales, the nature of the sales industry can be fickle.

We endorse a more mature approach built on mutual respect; we have a passion for what we do and this shines through.

This is a significant promotion within the business; not only is this progression representative of our growth, but the business’ commitment to their employees, as well as our clients and candidates. Described as the “go to” for support by all employees, Vic is well known as a safe pair of hands across the business – without him, Baltimore Consulting would be a different place to work.

Commenting on the promotion, Sales Director, Suzanne Rudd, states:

“I’m absolutely delighted for Vic. As we grow into a £18m turnover business, this newly created role will be crucial in continuing to succeed to fulfil our overarching vision to be the go-to recruiting partner that helps change lives and makes a real difference through caring and putting people first.

Vic’s new role will not only improve our clients and candidates experience through nurturing our existing customer base, but he will also help identify new revenue, streams for the business and influence strategically on public sector hiring demands for the next 12 months

I have no doubt that Vic will truly excel in this new chapter, spearheading the customer experience as Assistant Director.”

On his promotion to Assistant Director of Sales & Customer Experience, Vic Singh states:

“I am so incredibly happy with the prospect of my new role!

My journey and role at Baltimore Consulting has been such a “positive rollercoaster” to date, having had the pleasure of working with a group of talented consultants and a first-class Leadership team.

Having operationally overseen various divisions within the business, I am super excited to move into a more strategic position. This will help support the business grow within our existing markets and expand our offering to both our clients and contractors alike. I am extremely proud to have reached this milestone in my career, and with the support of the Board I look forward to driving change within the business.”

 

Author

Lauren Cox

Marketing Manager