Baltimore has provided me with an operational manager who is excellent, and has wide ranging skills to meet the service demands. Previous attempts at recruitment had been unsuccessful largely because the recruiters did not understand the demands and needs of the service and therefore the position. Baltimore however grasped the requirements needed and fielded excellent candidates, were extremely professional and a pleasure to work with. They have monitored the interims progress and ensured that I am satisfied with the candidate. I have great confidence in their ability to provide good calibre candidates and manage the process efficiently and if I needed any further interim staff, would approach Baltimore, not any other agency. I cannot recommend Baltimore highly enough and have already done so.