Serious Incidents/Complaints Investigator

3 Month assignment starting the beginning of January 2022

Band 7 between £27.00- £32.00 per hour (inside IR35)- Rate negotiable based on experience

Full time (remote working available apart from time on site for induction)

Skype / Online interviews due to take place ASAP.

I am partnering with a large Acute NHS Trust in the North of England who are currently looking for an experienced Investigator to support the delivery of their Complaints/SI responses within Mental Health services. This is a great opportunity to lead and coordinate investigations and providing a quality, comprehensive, unbiased report within the allocated timescales.

Your duties as Serious Incidents/Complaints Investigator:

  • Undertaking Serious Incident and Complaints investigations as per NHS Frameworks and regulations
  • Providing robust analysis and documentation of findings e.g. policy, protocol, training records etc, to use the data collected to complete a comprehensive report, using a systems based approach
  • Ensuring the investigation is conducted with consideration of Consent, Confidentiality, Data protection, Safeguarding
  • Meeting with service user/family/carer in line with the Being Open policy, signposting to other services as appropriate, including them as part of the investigation process
  • Working with clinical and operational colleagues

Experience needed as the Serious Incidents/Complaints Investigator:

  • Experience of conducting complex investigations
  • Ability to analyse highly complex information and provide accessible reports
  • Ability to manage challenging situations, difficult conversations and distressing information with integrity, sensitivity and professionalism – with both service users, families and staff at all levels
  • Positive approach to learning from serious incidents and complaints and support a philosophy of continuous improvement
  • Clinical experience/qualification (preferable but not essential)
  • Available references for most recent 2 year’s roles.

If you’re interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact me on 0117 3137110 or apply today.

(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)

Apply now

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Managing this role

Karl Houlding

Divisional Manager – NHS