New Post
Interim SEND Complaint Officer
3-6 Months Interim Contract
Inside IR35 £320 P/D
Full time – Fully Remote
Southeast- Local authority

We have an exciting opportunity working with a Local Authority within Southeast, the role itself will require you to assist the SEND department in reducing the backlog of complaints. working with various stake holders and leaders to ensure positive outcomes.
Interviews are happening W/C 24/11/23 with CVs being shortlisted this coming Thursday (24/11/23).
Essential Skills & Abilities  

  • Senior Officer Experience
  • Understands the SEND Complaint process, understanding how to draft responses.
  • Previous Experience in Dealing with SEND Complaints
  • Understanding the SEND Code of Practice 2014.
  • Previous Local Authority Experience

Job Role

  • You will be working with a small team who each have their own allocated list of complaints.
  • There will be no line management responsibilities within this role.
  • You will be given complaints that are currently between stages 1 and 2 of the complaint process.
  • Within this role you will be given autonomy to get on with your own caseload, whilst having weekly check ins with the line manager.

We have multiple vacancies across our Education Team and across several Local Authorities nationwide, so even if you think this role isn’t quite right for you, we may well have other roles that are more suitable, so please do get in touch.
Alternatively, if our roles are more relevant to a friend or colleague, please know that we offer a senior referral scheme that rewards you upon the successful placement of the candidate, so it’s worthwhile getting in contact.
PLEASE NOTE – Due to the high volume of applications we are currently receiving, should you not receive a response within 48hrs please assume you have been unsuccessful on this occasion.
If you, or someone you know, would like to apply for any of these roles, please email your updated CV or call me on 0117 313 7110.

Apply now

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Managing this role

Louis Jory

Senior Delivery Consultant - Education