Quality and Compliance Administrator

Reporting to Finance & Operations Manager
£18,500 – £20,000 Per annum
3 days office based, 2 days WFH
Full time

The role
We are looking for an entry level Quality and Compliance Administrator to join our Finance & Operations team focusing on compliance, recruitment administration and customer care.
No previous experience is required (although some previous experience in a role requiring attention to detail will be helpful), full training will be provided to you & tailored by our dedicated L&D team.
In this role you will provide administrative support to the business, specifically focusing on contractor compliance, contract generation and contractor payroll. In this position you will work both inward and outward facing, requiring excellent communication and customer service skills.

About us
Due to substantial growth Baltimore Consulting are now looking to bring on an entry level Quality and Compliance Administrator, with an aptitude for self-development, to grow with the company within Finance and Operations or perhaps to become a Recruitment Consultant longer term

We are a successful growing business that invests in its people and so the role will offer strong prospects for career development.

Baltimore Consulting is a multiple award winning recruitment consultancy focused on senior appointments in the Public & Third Sector. The roles we work on as a business ultimately help an individual, a family or a whole community. We have been recognised as the best recruitment business to work for 2 years running. Our business owner and CEO is a female entrepreneur crowned ‘Business Person of the Year’ at the SME National Business Awards 2020/21. 

We’ve also been awarded Corporate Fundraising Team of the Year 2021 by Cancer Research UK. Baltimore Consulting raised £30,000 for the charity in the last 18 months through several fundraising initiatives which were extremely proud of.  
Core focus
This is a critical and busy role within our non-sales team and has 3 core functions as follows:

  • Liaison with consultants and candidates to gather compliance documentation, ensuring all candidates are fully compliant before start date.
  • Support our contractors through regular contractor care calls.
  • Supporting the team in raising new client and contractor contracts, and extensions as required.
  • Support processing of contractor payrolls on a weekly and monthly basis.


Key responsibilities:

  • Conducting contractor welcome calls to explain how our payroll process works and what documents are required of them for compliance purposes.
  • Conducting contractor care calls to ensure service levels are optimised and upcoming issues avoided.
  • Chasing compliance documents and ensuring they are securely filed.
  • Raising client and contractor contracts/Terms of Business.
  • Setting up contractors and clients on our portal for timesheet submission and invoicing.
  • Assisting with managing the contracts inbox and handling any queries efficiently.
  • Liaison with Umbrella companies regarding payment to Baltimore contractors.
  • Assist with the processing of contractors’ weekly and monthly payroll to include timesheet and invoice chasing and dealing with queries.
  • Assist with the processing and sending all contract and permanent invoices.
  • Assisting the wider non sales team in the event of sickness, absence or critical business need.
  • Ensure company standards and values are communicated and adhered to.

Key skills & attributes required Include:

  • Logical thinking & problem solving skills
  • Proactive, positive attitude and approach to work.
  • Display a passion and willingness for learning and development.
  • Emotional Intelligence and empathetic approach to deal with diverse/sensitive staff, supplier and customer situations.
  • Excellent attention to detail.
  • Be an advocate and openly display Baltimore Consulting values in all internal and external dealings.
  • Good planning and organising skills with the ability to prioritise tasks.
  • Excellent written and verbal communication skills with a passion for providing world class customer service.
  • Strong numerical skills with previous experience of using MS Excel



  • Extended 30 days holiday (plus bank holidays)
  • Healthcare
  • Pension
  • We are passionate about creating and inclusive culture that celebrates differences.
  • Tailored roadmap for you and your career aspirations
  • Duvet Days! Pause and reset when you need it.
  • 1 hour a week Gym time
  • 2 hours per month self-development time per month
  • Day off for your birthday
  • Training  by our L&D Team, investing in your personal and professional development
  • Paid for volunteering days of your choice.
  • A company that supports and makes a difference to the community through charitable work.
  • Supportive leadership team.

We have an excellent reputation on the market, with a 95% staff retention rate, check out our Glass doors reviews that reflect this – https://www.glassdoor.co.uk/Reviews/Baltimore-Consulting-Reviews-E1451724.htm

Part of our interview process will be performing a short 20 minute test. CVs will be reviewed within 48 hours of receipt, followed by a face to face interview if successful. Start date January 2021.

Apply now

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Managing this role

Josie Ward

Talent & Development Lead