Head of Revenues and Benefits

Head of Revenues and Benefits
Hybrid working
Initial 3 months
London Borough
£500-£550 PD (umbrella)
Inside IR35
 
CV’s are being reviewed immediately and interviews will be taking place week commencing ASAP

Reporting into the Assistant Director for Environment & Resident Experience, you will be responsible for leading the councils Revenues, Benefits and Tackling Inequality services. This is a pivotal role where you’ll be responsible for collecting over £340 million annually in income, overseeing the administration of £250 million in welfare benefits, and delivering services that directly improve the lives of the residents.

You’ll shape and lead the implementation of the Ethical Debt Collection Policy, play a central role in the development of the new Tackling Inequality model, and lead pioneering work to integrate debt management with early intervention, welfare support, and resident empowerment.
 
Your role as Head of Revenues and Benefits;

• Lead Strategy and Operations for Council Tax, Business Rates, corporate debt recovery, and benefits administration.
• Champion a resident-first approach—making services more accessible, inclusive, and digitally enabled.
• Deliver on manifesto commitments, translate national policy into local action, and advise senior leaders and Members.
• Collaborate across departments, the voluntary sector, and external partners to co-design holistic, evidence-based support services.
• Drive transformation and continuous improvement—modernising processes, systems, and service culture.
• Be the council’s lead expert on all matters relating to Revenues, Benefits, and Debt.

 
Your previous experience as Head of Revenues and Benefits;

• Qualifications in Institute of Rating, Revenues and Valuation modules.
• 3+ years of working within a local authority at Head of Service level experience.
• A visionary and compassionate leader with proven experience managing large-scale services and complex budgets.
• A champion of inclusive services, with deep understanding of the challenges faced by vulnerable residents.
• A skilled strategist, communicator, and negotiator—confident in advising senior leaders and working with elected Members.
• Demonstrable success in delivering operational savings, service redesign, and digital transformation.
• An IRRV-qualified professional with expert knowledge of revenues, benefits, and local authority finance frameworks.
• A Valid DBS will be required for this role

 
If you’re interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact Josie Main or Nikki Smith on 0117 3137110 or apply today.
 
(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)

Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant.  Recruiting decisions are based on your experience and skills.  Any reasonable adjustments in the workplace will be fully supported during the application and hiring process

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