SEND Mediation, Resolutions & Tribunal Officer
North London Local Authority
£380-400 p/day
Inside IR35 (Umbrella)
Hybrid working – minimum 1 day per week in the office
CVs are being reviewed immediately
Baltimore Consulting is seeking an experienced SEND Mediation, Resolutions & Tribunal Officer to join a North London-based Local Authority on an interim basis. Reporting to the Mediation & Tribunal Manager, you will be responsible for mediating and resolving disagreements, handling complaints, and managing tribunal cases.
Your Role as SEND Mediation, Resolutions & Tribunal Officer:
- Mediate and resolve disagreements between families, schools, health partners, and the local authority regarding SEN support and EHCPs.
- You will act as the lead officer for mediation, dispute resolution, complaints, and SEND Tribunal case management. This role requires a strong knowledge of SEND legislation and the Code of Practice, with the ability to represent the authority effectively at mediations and tribunals, while promoting early resolution of disagreements wherever possible.
- Represent the council at statutory mediations, ensuring a person-centred approach and clear communication of decisions.
- Manage appeals lodged with the SEND Tribunal (SENDIST), drafting and submitting case responses, position statements, and representing the authority at hearings.
- Oversee complaint handling relating to SEND, ensuring timely and effective responses within statutory and council timescales.
- Support tribunal case officers, ensuring casework is compliant with statutory frameworks, tribunal case directions, and deadlines.
- Contribute to quality assurance, service development, and training across the SEND team and partner organisations.
Your Experience as a SEND Mediation, Resolutions & Tribunal Officer:
- Detailed knowledge of SEND legislation and guidance, including the Children and Families Act 2014, SEND Regulations 2014, and the SEND Code of Practice 2015.
- Experience working with children and young people with SEND and their families.
- Proven experience of mediation, complaints handling, or tribunal casework in a local authority or SEND service.
- Excellent communication, interpersonal, and influencing skills.
- Ability to analyse complex information, prepare case documentation, and present evidence effectively.
- Experience supervising case officers and supporting professional development within a team.
- Educated to degree level or equivalent professional experience.
If you’re interested in this opportunity or know someone who may be suitable, please contact Lucy Connick on 0117 3137110 or apply today.
(We offer a referral scheme upon successful placement of your recommendation – please get in touch to find out more.)
Our clients are committed to equality, diversity, and inclusion. Reasonable adjustments will be fully supported throughout the recruitment process.
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