Complaints Investigator (Stage 2/Head of Service)

Children’s Services – Stage 2 Complaints Investigator
Initial 3-6 month interim period
£500 – £550 per day (umbrella) Hybrid working 2 days onsite per week min
London, Local Authority
 
Are you passionate about safeguarding children and driving positive change? Our client is seeking a dynamic and experienced Stage 2 Complaints Officer at Head of Service level.
 
My client is looking to review CVs ASAP with interviews taking place within the first few weeks of January 2026
 
About your role as a Stage 2 Complaints Investigator:
 

• Managing all incoming queries and complaints with the support of an admin officer
• Facilitating and managing the complaints processes across the directorate to signpost accordingly
• Utilising guidance and the complaints framework to distinguish between corporate and service area complaints and manage accordingly
• Provide local response – liaising with team managers/service leads or respective service areas
• Act as point of contact for all complaints coming into the department and provide appropriate de-escalation as needed.

 
 
Your required experience as a Stage 2 Complaints Investigator:
 

• Robust knowledge of children’s services processes
• Working experience within children’s social care in management role or similar
• Social care qualification not required but understanding of legislation required
• Strong organisational skills and interpersonal skills
• Good negotiator and ability to operate in a solution focused role
• Exceptional customer service skills
• Ability to understanding complaints processes and compliance to work accordingly within corporate parameters.
• 2 years references
• Current DBS or willingness to undertake one.

 
 
If you’re interested in discussing this opportunity in more detail or know someone who may be interested, please contact Angico Daley on 0117 3137110 or apply today.
 
(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)
Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or

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