Business Analyst (System Analyst)
Location: London
Contract: Interim (6 months)
Day Rate: £400-£500pd – competitive (Inside IR35)
We are seeking an experienced Housing Technical Specialist / Business Analyst to support a London local authority with the configuration, optimisation and enhancement of their NEC Housing system. This role will play a key part in improving system workflows, embedding operational processes into NEC Housing, and strengthening internal system capability across Housing services.
About the Housing Technical Specialist / Business Analyst role:
- Reconfigure NEC Housing across all modules, including public‑facing portals, ensuring functionality is optimised and aligned with service requirements.
- Analyse existing processes and user journeys to bring off-system activity into NEC Housing, reducing manual workarounds and improving consistency.
- Lead stakeholder engagement across Housing, Repairs, Compliance, Finance and Digital teams to gather requirements and translate them into deliverable system changes.
- Develop business cases, benefit profiles, documentation, process maps and configuration guidance to support decision-making.
- Provide training, documentation and knowledge transfer to the BAU Applications Support team, helping build in‑house subject matter expertise.
- Support the elimination of standalone spreadsheets by configuring NEC Housing to meet reporting, workflow and operational needs.
- Develop a solid understanding of NEC Housing data sets to ensure data quality, alignment and appropriate system usage.
- Contribute to UAT, system documentation, readiness activities and broader transformation workstreams.
Your experience as a Housing Technical Specialist / Business Analyst:
- Strong hands‑on experience configuring NEC Housing, including module setup, workflows and customer‑facing portals.
- Background as a Business Analyst or System Analyst with experience in requirements gathering, benefits articulation, business case development and process improvement.
- Strong understanding of user journeys and how to embed processes effectively within NEC Housing.
- Awareness of NEC Housing data structures and how data is used across modules and reporting tools.
- Ability to provide training, documentation and ongoing support to BAU system teams, building internal capability.
- Experience helping services move away from spreadsheet-dependent processes through effective system configuration.
- Excellent communication, analytical and problem‑solving skills.
- Experience within local government or the social housing sector is highly desirable.
If this Housing Technical Specialist / Business Analyst role sounds like a good fit for you, please send your CV to Melanie Machin – m.machin@baltimoreconsultingltd.com.
(We offer a senior referral scheme upon successful placement of your recommendation, so please get in touch if you know someone suitable.)
Share on linkedIn 
