Service Modernisation Manager

Service Modernisation Manager
£450 per day
Inside IR35 | Start Date ASAP
3 months
London
Hybrid Working

CVs are being reviewed immediately, and interviews will be taking place soon.

Are you a transformation professional who thrives on delivering meaningful change and improving outcomes for residents?

This is an exciting opportunity to join a high-profile Housing Needs and Homelessness service where you will lead complex improvement programmes, influence senior stakeholders, and drive modernisation across critical frontline services.

Reporting into the Head of Service Modernisation, you will play a pivotal role in shaping service delivery, strengthening compliance, improving performance, and ensuring residents remain at the heart of everything you do.

Your Role as Service Modernisation Manager:
• Lead complex transformation programmes, service reviews, and improvement initiatives across Housing Needs and Homelessness
• Develop business cases, diagnostic reviews, project plans, governance reports, and performance frameworks
• Drive process redesign, compliance improvements, and operational efficiencies through data-led decision making
• Manage project risks, budgets, benefits realisation, and stakeholder engagement across multidisciplinary teams
• Act as a trusted advisor and critical friend to senior leaders, influencing strategic decisions and embedding continuous improvement

Your Previous Experience as a Service Modernisation Manager:
• Proven track record of delivering successful transformation, change, and service improvement programmes
• Strong project management expertise with experience of governance, risk management, and assurance frameworks
• Experience within housing, homelessness, local government, or similarly complex public sector environments
• Exceptional stakeholder management skills with the ability to influence, negotiate, and build credibility at senior levels
• Project Management or Change Management qualification such as PRINCE2, APM, APMG, or equivalent

If you’re interested in discussing this Service Modernisation Manager opportunity in more detail or know someone who may be suitable, please contact Sarah Williams on 0117 3137110 or apply today.

(We offer a senior referral scheme upon successful placement of your recommendation, so please do get in contact.)

Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.

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