Head of Housing – Voids, Lettings, and Major Adaptations
Salary: £73,434 – £80,437
Location: London
Contract Type: Permanent

 
Interviews: To take place ASAP
 
Are you a strategic leader with a passion for delivering exceptional housing services? We are seeking a Head of Housing to lead on Voids, Lettings, and Major Adaptations for a Local Authority.

Reporting into the Director of Tenancy services, this pivotal role focuses on minimising void loss, improving services, and shaping operational excellence.

This is an exciting opportunity to make a significant impact on housing services within a Local Authority, driving transformation and delivering meaningful change for tenants.

About the Head of Housing role:

  • Act as the primary contact for tenant interactions, ensuring a seamless customer experience within the Housing Management division.
  • Minimise void loss and enhance tenant on boarding processes for new homes.
  • Embrace and implement technological innovations to improve operational efficiency for both the team and tenants.
  • Respond proactively to changes in the social and regulatory environment, adapting systems, processes, and benchmarking against best practices.
  • Support the integration of the Council’s operating model and advance the Customer Access Strategy, promoting digital engagement and channel shifts.
  • Use customer insights and root cause analysis to enhance service delivery, reduce repeat contact, and achieve first-time resolution.

 
Your previous experience as a Head of Housing:
 

  • Demonstrable experience as a Head of Housing or in a comparable senior leadership role within a Local Authority.
  • A proven track record of leading strategic teams to deliver high-performance outcomes and exceptional customer service.
  • Strong understanding of voids management, lettings, and major housing adaptations.
  • Excellent communication and leadership skills, with the ability to manage relationships at all levels.
  • A proactive approach to embracing technology and innovation in service delivery.
  • A relevant professional qualification (e.g., Chartered Institute of Housing) is desirable.

 
Priorities and commitments:

Their priority is addressing entrenched inequality and poverty within the borough. Guided by evidence, they aim to confront the root causes of these challenges, including structural racism, environmental injustice, and economic inequality.

They are committed to delivering the highest quality core services within their means, with a primary focus on social care to protect and support our most vulnerable residents, as well as maintaining clean and safe streets.

Ready to lead the way in housing innovation? Apply now to join a dynamic team committed to excellence.

If you are interested in this Head of Housing role, please send your updated CV.

(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)  

Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.    

Apply now

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Managing this role

Nikki Smith

Divisional Lead - Social Care and Housing